If you need further assistance, please contact our customer service team by email at:
contact@bfbhair.com

BFB Hair Help Center

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Your BFB Hair should be cut by a professional using a razor. Start with small amounts and work your way up to the perfect length for you.

Can I cut my extensions?

Products

What products does BFB Hair offer?

How do I choose a product for me?

How do I find my color?

Is BFB Hair human hair?

Do I need 2 sets?

How long will my BFB Hair last?

Can I color the extensions?

I ordered a Color Match Kit still need help choosing a shade. What do I do?

Where does the hair come from?

What is the difference between seamless and lace extensions?

Can I make any changes to my order?

What do I do if I think my order was lost or stolen?

Free Returns + Package Protection was added to my order. What is that?

How long will it take to get my order?

Do you offer local pick up?

Where can I buy BFB Hair?

Orders

Do I have to wash my extensions before wearing them the first time?

How often should I wash my BFB Hair?

How should I store my extensions when I am not wearing them?

Can I sleep in my extensions?

Extension Care

What if I get my order and it doesn’t match?

My shade doesn’t match and it is still sealed. How do I start a return?

What are your shipping options?

What is Free Returns & Shipping Protection?

What countries does BFB Hair ship to?

If I live internationally will I have to pay customs on my order?

Shipping & Returns

Can I cut my extensions?Updated 3 years ago