If you need further assistance, please contact our customer service team by email at:
contact@bfbhair.com

BFB Hair Help Center

<p><a href="https://www.bfbhair.com/pages/quiz" target="_blank" rel="noopener noreferrer"></a><span id="isPasted" style="font-size:11pt;font-family:Karla,sans-serif;color:#3f3b3c;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://www.bfbhair.com/pages/quiz" rel="noopener noreferrer" target="_blank">Take our quiz!</a></span><span id="isPasted" style="font-size:11pt;font-family:Karla,sans-serif;color:#3f3b3c;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> In just a couple of questions we can give you our expert opinion.</span></p>

Take our quiz! In just a couple of questions we can give you our expert opinion.

How do I choose a product for me?

Products

What products does BFB Hair offer?

How do I find my color?

Is BFB Hair human hair?

Do I need 2 sets?

Can I cut my extensions?

How long will my BFB Hair last?

Can I color the extensions?

I ordered a Color Match Kit still need help choosing a shade. What do I do?

Where does the hair come from?

What is the difference between seamless and lace extensions?

Can I make any changes to my order?

What do I do if I think my order was lost or stolen?

Free Returns + Package Protection was added to my order. What is that?

How long will it take to get my order?

Do you offer local pick up?

Where can I buy BFB Hair?

Orders

Do I have to wash my extensions before wearing them the first time?

How often should I wash my BFB Hair?

How should I store my extensions when I am not wearing them?

Can I sleep in my extensions?

Extension Care

What if I get my order and it doesn’t match?

My shade doesn’t match and it is still sealed. How do I start a return?

What are your shipping options?

What is Free Returns & Shipping Protection?

What countries does BFB Hair ship to?

If I live internationally will I have to pay customs on my order?

Shipping & Returns

How do I choose a product for me?Updated 3 years ago