If you need further assistance, please contact our customer service team by email at:
contact@bfbhair.com

BFB Hair Help Center

<span id="isPasted" style="font-size:11pt;font-family:Karla,sans-serif;color:#3f3b3c;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We would love to take a look at your hair and give our expert recommendation. Send us a DM, email (<a href="mailto:contact@bfbhair.com" style="text-decoration:none;"><span style="font-size:11pt;font-family:Karla,sans-serif;color:#3f3b3c;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">contact@bfbhair.com</a><span style="font-size:11pt;font-family:Karla,sans-serif;color:#3f3b3c;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">), schedule a zoom call or come into our showroom if you live in the Phoenix area.&#xA0;

We would love to take a look at your hair and give our expert recommendation. Send us a DM, email (contact@bfbhair.com), schedule a zoom call or come into our showroom if you live in the Phoenix area.

I ordered a Color Match Kit still need help choosing a shade. What do I do?

Products

What products does BFB Hair offer?

How do I choose a product for me?

How do I find my color?

Is BFB Hair human hair?

Do I need 2 sets?

Can I cut my extensions?

How long will my BFB Hair last?

Can I color the extensions?

Where does the hair come from?

What is the difference between seamless and lace extensions?

Can I make any changes to my order?

What do I do if I think my order was lost or stolen?

Route Package Protection was added to my order. What is that?

How long will it take to get my order?

Do you offer local pick up?

Where can I buy BFB Hair?

Orders

Do I have to wash my extensions before wearing them the first time?

How often should I wash my BFB Hair?

How should I store my extensions when I am not wearing them?

Can I sleep in my extensions?

Extension Care

What if I get my order and it doesn’t match?

My shade doesn’t match and it is still sealed. How do I start a return?

What are your shipping options?

What is Route Package Protection?

What countries does BFB Hair ship to?

If I live internationally will I have to pay customs on my order?

Shipping & Returns

I ordered a Color Match Kit still need help choosing a shade. What do I do?Updated 2 years ago