If you need further assistance, please contact our customer service team by email at:
contact@bfbhair.com

BFB Hair Help Center

<span style="font-size:11pt;font-family:Karla,sans-serif;color:#3f3b3c;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you need to make any changes to your order, please email us at&#xA0;<a href="mailto:contact@bfbhair.com" style="text-decoration:none;"><span style="font-size:11pt;font-family:Karla,sans-serif;color:#3f3b3c;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">contact@bfbhair.com</a><span style="font-size:11pt;font-family:Karla,sans-serif;color:#3f3b3c;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;as soon as possible. Include your order number and what needs updated in your order. Please note that once the order has been sent to our fulfillment team and/or shipped&#xA0;we can no longer make any changes.&#xA0;

If you need to make any changes to your order, please email us at contact@bfbhair.com as soon as possible. Include your order number and what needs updated in your order. Please note that once the order has been sent to our fulfillment team and/or sh

Can I make any changes to my order?

Orders

What products does BFB Hair offer?

How do I choose a product for me?

How do I find my color?

Is BFB Hair human hair?

Do I need 2 sets?

Can I cut my extensions?

How long will my BFB Hair last?

Can I color the extensions?

I ordered a Color Match Kit still need help choosing a shade. What do I do?

Where does the hair come from?

What is the difference between seamless and lace extensions?

Products

What do I do if I think my order was lost or stolen?

Route Package Protection was added to my order. What is that?

How long will it take to get my order?

Do you offer local pick up?

Where can I buy BFB Hair?

Do I have to wash my extensions before wearing them the first time?

How often should I wash my BFB Hair?

How should I store my extensions when I am not wearing them?

Can I sleep in my extensions?

Extension Care

What if I get my order and it doesn’t match?

My shade doesn’t match and it is still sealed. How do I start a return?

What are your shipping options?

What is Route Package Protection?

What countries does BFB Hair ship to?

If I live internationally will I have to pay customs on my order?

Shipping & Returns

Can I make any changes to my order?Updated 2 years ago