If you need further assistance, please contact our customer service team by email at:
contact@bfbhair.com

BFB Hair Help Center

<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Karla,sans-serif;color:#3f3b3c;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes! If you are local or in the Phoenix area you can select &#x201C;Local Pick-Up at checkout. Please wait for an email confirmation saying your order is ready before stopping by. Our showroom is located at 5051 E. Indigo St. Suite 105 Mesa, AZ 85205. We are open Monday - Thursday from 10 am to 4 pm and Fridays from 10 am to 1 pm.</span></p>

Yes! If you are local or in the Phoenix area you can select “Local Pick-Up at checkout. Please wait for an email confirmation saying your order is ready before stopping by. Our showroom is located at 5051 E. Indigo St. Suite 105 Mesa, AZ 85205. We ar

Do you offer local pick up?

Orders

What products does BFB Hair offer?

How do I choose a product for me?

How do I find my color?

Is BFB Hair human hair?

Do I need 2 sets?

Can I cut my extensions?

How long will my BFB Hair last?

Can I color the extensions?

I ordered a Color Match Kit still need help choosing a shade. What do I do?

Where does the hair come from?

What is the difference between seamless and lace extensions?

Products

Can I make any changes to my order?

What do I do if I think my order was lost or stolen?

Route Package Protection was added to my order. What is that?

How long will it take to get my order?

Where can I buy BFB Hair?

Do I have to wash my extensions before wearing them the first time?

How often should I wash my BFB Hair?

How should I store my extensions when I am not wearing them?

Can I sleep in my extensions?

Extension Care

What if I get my order and it doesn’t match?

My shade doesn’t match and it is still sealed. How do I start a return?

What are your shipping options?

What is Route Package Protection?

What countries does BFB Hair ship to?

If I live internationally will I have to pay customs on my order?

Shipping & Returns

Do you offer local pick up?Updated 2 years ago