If you need further assistance, please contact our customer service team by email at:
contact@bfbhair.com

BFB Hair Help Center

<span style="font-size:11pt;font-family:Karla,sans-serif;color:#3f3b3c;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you selected free standard shipping at checkout your order will be shipped within two days of your order being placed. It will be sent via USPS and will get to you in 3-5 business days.&#xA0; <span style="font-size:11pt;font-family:Karla,sans-serif;color:#3f3b3c;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you purchased expedited shipping before 2 pm AZ time your order will be sent same day via Fedex. Your order will then get to you in 2 business days. If your order was placed after 2 pm it will be sent the next business day.&#xA0;

If you selected free standard shipping at checkout your order will be shipped within two days of your order being placed. It will be sent via USPS and will get to you in 3-5 business days. If you purchased expedited shipping before 2 pm AZ time your

How long will it take to get my order?

Orders

What products does BFB Hair offer?

How do I choose a product for me?

How do I find my color?

Is BFB Hair human hair?

Do I need 2 sets?

Can I cut my extensions?

How long will my BFB Hair last?

Can I color the extensions?

I ordered a Color Match Kit still need help choosing a shade. What do I do?

Where does the hair come from?

What is the difference between seamless and lace extensions?

Products

Can I make any changes to my order?

What do I do if I think my order was lost or stolen?

Route Package Protection was added to my order. What is that?

Do you offer local pick up?

Where can I buy BFB Hair?

Do I have to wash my extensions before wearing them the first time?

How often should I wash my BFB Hair?

How should I store my extensions when I am not wearing them?

Can I sleep in my extensions?

Extension Care

What if I get my order and it doesn’t match?

My shade doesn’t match and it is still sealed. How do I start a return?

What are your shipping options?

What is Route Package Protection?

What countries does BFB Hair ship to?

If I live internationally will I have to pay customs on my order?

Shipping & Returns

How long will it take to get my order?Updated 2 years ago