If you need further assistance, please contact our customer service team by email at:
contact@bfbhair.com

BFB Hair Help Center

<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Karla,sans-serif;color:#3f3b3c;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please confirm that your tracking says it was delivered. If it was marked as delivered and you do not have your order, and you purchased Route Package Protection you can file a claim with Route. If you did not purchase Route you will need to contact USPS or Fedex (depending on the shipping you purchased) to file a claim directly with them. BFB Hair is not responsible for missing, lost, or stolen packages.</span></p>

Please confirm that your tracking says it was delivered. If it was marked as delivered and you do not have your order, and you purchased Route Package Protection you can file a claim with Route. If you did not purchase Route you will need to contact

What do I do if I think my order was lost or stolen?

Orders

What products does BFB Hair offer?

How do I choose a product for me?

How do I find my color?

Is BFB Hair human hair?

Do I need 2 sets?

Can I cut my extensions?

How long will my BFB Hair last?

Can I color the extensions?

I ordered a Color Match Kit still need help choosing a shade. What do I do?

Where does the hair come from?

What is the difference between seamless and lace extensions?

Products

Can I make any changes to my order?

Route Package Protection was added to my order. What is that?

How long will it take to get my order?

Do you offer local pick up?

Where can I buy BFB Hair?

Do I have to wash my extensions before wearing them the first time?

How often should I wash my BFB Hair?

How should I store my extensions when I am not wearing them?

Can I sleep in my extensions?

Extension Care

What if I get my order and it doesn’t match?

My shade doesn’t match and it is still sealed. How do I start a return?

What are your shipping options?

What is Route Package Protection?

What countries does BFB Hair ship to?

If I live internationally will I have to pay customs on my order?

Shipping & Returns

What do I do if I think my order was lost or stolen?Updated 2 years ago