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Shipping & Returns

What if I get my order and it doesn’t match?

Every order comes with a tester weft for you to consult to see if the shade matches. If the tester doesn’t match, we offer returns as long as the main compartment is still sealed. You have 30 days from the date of delivery to return or exchange. We w

My shade doesn’t match and it is still sealed. How do I start a return?

We are happy to help! Click here to start a return through our portal. *Please note that if we receive the product and Pouch 2 is opened you will no longer be eligible for a return. We will send the product back to you. At checkout you have the optio

What are your shipping options?

We have 3 shipping options:. Domestic - Hair Extension Orders:. We also have 2 International Shipping options:. All International Orders:. 2. International Express (5-8 Business Days) -$25

What is Free Returns & Shipping Protection?

This is automatically added to every order and it gives your order instant protection and free returns. If something were to happen to your order like get lost or stolen you are able to file a claim with Redo. We highly recommend this service. By uns

What countries does BFB Hair ship to?

We ship to all countries except Spain, Russia, Brazil, South Africa, Argentina, Greece, Venezuela. Please note that we subsidize the cost of each shipment that is sent via FedEx in order to help our customers that live internationally. However, there

If I live internationally will I have to pay customs on my order?

Duties and Taxes may apply when ordering from outside of the United States. These fees and taxes are charged by your country customs and border agencies and cannot be controlled by BFB Hair. It is the sole responsibility of the customer to pay these